20225 - MES Technician II (2nd Shift)
$47,840–$58,240 year
On-siteSavannah, Georgia, United States
Job Summary
Monitor and respond to problems with computer systems, including phone and radio calls from production and maintenance. Complete periodic checklists regarding MES and HMGMA computer systems and promptly resolve issues and requests as they arise. Work with other Analysts and team members to troubleshoot hardware failures, reconfigure or replace computers, scanners, and printers, and assist with installations and modifications. Escalate issues per MES standards while operating in both the control room and plant floor. Attend holidays and summer shutdowns for preventative maintenance, and work overtime as needed to support production and projects.
Required Qualifications
- Ability to support 24 X 7
- Ability to work overtime
- Certifications Preferred: A+, Microsoft Certifications (MCPD, MCITP, MCTS)
- Proficiency with Microsoft Office
- Excellent Analytical Skills and problem-solving skills
- Proficient in MS Word, Excel & PowerPoint
- Knowledge of Windows OS & Server Operations
- Ability to read and follow complex work instructions
- Must possess critical listening skills to discern end-user concerns/issues
- Ability to communicate well in both written and verbal form
- Ability to think logically, analyze issues, and implement countermeasures
- Ability to plan, organize, and coordinate work assignments
- Intermediate computer knowledge
- Intermediate knowledge of Windows server operations
- Intermediate GMES Application monitoring
- Monitor & troubleshoot GMES application - Level-I support
- Intermediate proficiency with Microsoft Office
Desired Qualifications
- Some technical experience troubleshooting computers or electronic equipment is a plus
- Experience in a manufacturing environment is a plus
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