1u1 MS L1 Req IND8
On-site · Bengaluru, Karnataka, India
Job Summary
Specializes in assisting field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systems (e.g., electro/mechanical equipment, computer, complex software, or networked and wireless systems). Responsibilities include raising tickets, communicating with customers during emergencies, coordinating with internal stakeholders, monitoring customer sites, gathering problem details, updating the call-tracking system, providing status updates and action plans, and delivering customer-resolution reports. The role supports a 24/7 TAC with rotating shifts, and requires effective communication and collaboration across teams to resolve technical issues.
Required Qualifications
- Methodical problem-solving skills
- Good verbal and written communication skills
- Ability to work with little supervision
- Ability to assimilate technical information quickly
- Ability to produce thorough and accurate technical documentation
- Team player
- Customer-focused
- Ability to work under pressure
- Commitment to quality
- Attention to detail
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