1st Line Support

Diagnose and resolve simple incidents, service requests, and system alerts while ensuring accurate ticket documentation in the service management system. Perform troubleshooting using established procedures and knowledge bases, escalating unresolved or high-impact issues to 2nd Line Support with full documentation. Act as the first point of contact for customers, professionally informing them of status and progress. Identify recurring problems to improve processes and tools. Work with mission-critical healthcare ICT that makes a real difference daily in hospitals and care institutions.