1st/2nd Line IT Support Engineer
On-sitePeterborough, England, United Kingdom
Job Summary
Conduct call-taking and immediate fixes for pre-booked support tickets while triaging diverse customer issues. Diagnose and resolve support problems using PC, Mac, and Windows Server administration skills, alongside virtualisation, backup, and networking concepts. Provide remote support and manage printers, Office 365, Active Directory, and basic VoIP systems. Prioritise and efficiently solve issues within a fast-paced, international team environment. Requires prior high-pressure MSP or NOC experience with many daily calls and cases. Join Microbyte's established MSP with clear progression opportunities and on-the-job training for certifications.
Required Qualifications
- Previous IT-career experience
- Critical thinking
- Superb communication skills
- Problem solving
- Previous experience in a high-pressure environment involving many calls and cases each day
- MSP or NOC experience
- Full UK driving license
- PC, Mac + Windows Server (2016, 2019, 2022) Administration
- Virtualisation Technologies (VMWare + Hyper-V)
- Office 365 Administration (Exchange Online, Teams + SharePoint)
- Printer Management + Administration
- General Application Support (Office, Sage etc.)
- Networking Concepts (DHCP, DNS, IP, NAT etc.)
- Backup Management + Administration
- Remote Support Tools
- Active Directory + Azure AD Administration
- Basic VoIP Understanding
- Confidently and efficiently prioritise, diagnose, research, and solve support issues
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