15441 - Service Operations Supervisor - GA - On Site
On-siteDuluth, Georgia, United States
Job Summary
Manage client relationships and act as the primary contact for assigned groups, coordinating user setup, training, and retention strategies while serving as a liaison for seamless service delivery. Oversee payroll processing, review and resolve errors, and provide guidance on tax requirements and reporting. Lead client meetings to discuss escalated issues, recommend annual fee adjustments, and identify opportunities to introduce new products based on client needs. Facilitate weekly team huddles, coach Service Associates, and collaborate with internal departments to resolve cases and implement operational changes. Regular, on-site attendance is required for secure system access and hands-on collaboration.
Required Qualifications
- High School Diploma
- 2+ years of PEO, ASO, HCM, multistate experience
- equivalent combination of experience, skills, education (including other relevant nontraditional degree programs, or job training programs)
- 2-4 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment
- Previous supervisory experience
- Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint)
- demonstrated ability to learn other applications as needed
- Regular, on-site attendance
Desired Qualifications
- High School Diploma 2+ years of PEO, ASO, HCM, multistate experience preferred
- 2-4 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred
- Previous supervisory experience
- Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint)
- demonstrated ability to learn other applications as needed
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