11974439 - TÉCNICO DE SUPORTE PLENO
On-siteCuritiba, Paraná, Brazil
Curitiba, Paraná, BrazilOn-siteFull Time
Full Time
Job Summary
Register and manage Level 1 and 2 support tickets for operational systems, software, networks, printers, and peripherals while performing desktop and laptop maintenance. Execute directory mapping, configure email POP/Exchange, Lotus Notes, VPN, Active Directory, and IP settings. Monitor and update Base tickets to maintain SLA compliance and reduce backlog, then create and update knowledge base articles, procedures, and troubleshooting scripts in the KCS portal. Full-time, in-person role in Curitiba, Paraná, with a standard 08:00 to 17:00 schedule.
Required Qualifications
- Proatividade
- Comprometimento
- Bom relacionamento interpessoal
- Registrar e gerenciar chamados
- Prestar suporte a sistemas operacionais
- Instalação de softwares
- Pacote Office
- Redes
- Impressoras
- Periféricos
- Manutenção em desktops e notebooks
- Mapeamento diretório
- Configuração de e-mail POP/ Exchange
- Lotus Notes
- Configuração de perfil
- Instalação de VPN
- Active Directory
- Configuração de IP
- Troubleshooting de Redes
- Microinformática
- Software
- Hardware
- Ferramentas de Service Desk
- Sistemas Operacionais
- Conhecimento em Smartphone/Mobile
- Superior na área de Tecnologia
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