10447 – Desktop Support Specialist II
$62,400–$70,720 year
On-siteSan Diego, California, United States
Job Summary
Provide 5-days on-site technical support for business applications, including installation, configuration, troubleshooting, and customer assistance for desktop computers, phones, laptops, email accounts, and video conferencing. Configure automated systems to deploy software updates, create and maintain technical documentation of desktop management, and establish agency standard PC images. Diagnose hardware and software faults by analyzing symptoms, while coordinating with other IT teams to ensure all helpdesk service requests are effectively resolved. Requires a Bachelor's degree in Computer Science or equivalent experience with 3-7 years in Tier 2 issue resolution.
Required Qualifications
- Bachelor's Degree with major in Computer Science or equivalent work experience
- 3-7 years of relevant experience performing Tier 2 or higher (complex) issue resolution for incoming help requests from end users, including installing and upgrading software, installing hardware
Desired Qualifications
- Microsoft, Oracle, and/or CompTIA Certifications
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