101003 - Front Desk Clerk

Greet guests at the front desk and maintain a welcoming, visible presence while coordinating guest services and information. Deliver exceptional guest service by assisting guests with questions, directions, hotel services, and local recommendations; coordinate transportation and special requests; maintain a clean, organized front desk and handle daily shift tasks and reports. Demonstrate ownership by resolving guest and associate concerns professionally and in a timely manner, while upholding the company’s Core Standards and protecting guest confidentiality. Must be available to work mornings, nights, weekends, and holidays in a hotel/front-office environment; experience in hospitality and strong English communication and organizational skills are preferred.