1:Many Technical Success Manager (Spanish Speaking)
On-siteOttawa, Ontario, Canada
Job Summary
Own technical success for a large customer portfolio by running scheduled sessions focused on technical and business outcomes to realize increasing value. Lead one-to-many engagements including workshops, office hours, and webinars that build a self-sufficient user community while coaching customers on embedding SAST, SCA, secrets, container, and IaC scanning into their CI/CD pipelines. Turn data into action by analyzing customer usage to uncover trends, spot risk early, and trigger targeted programmatic outreach before escalations occur. Drive scalable adoption through programs that get new customers to their first security wins quickly, then keep them progressing toward a mature DevSecOps practice. Synthesize feedback from hundreds of customers into clear themes that influence the product roadmap and partner with Sales, Product, Support, and Education to solve common needs at the segment level.
Required Qualifications
- 5+ years in a customer-facing technical role such as customer success, solutions engineering, technical account management, or professional services
- A scalable mindset: proven experience designing and executing one-to-many programs like webinars, email campaigns, digital journeys, or workshops
- Working knowledge of developer tools (for example GitHub, Jira, Jenkins, VS Code) and a real understanding of how code moves from commit to production
- Understanding of Application Security concepts including SAST, DAST, SCA, SBOM, and secrets, container, and IaC scanning
- DevSecOps acumen: hands-on experience with DevOps tooling and a foundational understanding of the DevSecOps lifecycle
- Technical curiosity, including a genuine interest in AI, developer workflows, and Application Security, plus working fluency with AI-assisted tools such as Claude or Gemini
- Effective and influential written and verbal communication, with the range to be credible with developers, security leads, and executive sponsors alike
- Exceptional organization and time management, with the ability to hold competing priorities in a high-volume environment
- Spanish speaking
Desired Qualifications
- Nice to have: a builder's background, whether that is time spent as a developer or hands-on work with coding and agentic AI systems
- Nice to have: hands-on experience with AppSec programs such as threat modeling or vulnerability management, and familiarity with OWASP or NIST frameworks
- Nice to have: scripting experience or a track record of digital program transformation
- Nice to have: relevant security certifications such as CISSP, CISM, or Security+
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