1.0 FTE Information Technology-Service Desk I
$45,593,600–$45,593,600 year
Remote
Job Summary
Provide Level 1 support for assigned systems and site intranet/internet by identifying software and hardware used by the organization. Maintain and develop simple reports, utilize the IT ticket system to track requests, and manage student users in Active Directory. Troubleshoot software, report, and hardware problems while assisting with software releases and roll-outs. Maintain and develop documentation, including maintenance and how-to guides, and evaluate resolutions to prevent future incidents. Alert management to emerging trends and assist faculty and staff with basic use of business and curriculum software. Perform maintenance on supported systems and other duties as assigned. Requires a valid Alaskan Driver's License and works a 7:30am-4pm shift.
Required Qualifications
- Associates Degree in Computer Science or related field
- Valid Alaskan Driver's License
- Knowledge to manage network devices such as Macs or PCs, Mobile Devices, Ethernet, Printers, Servers, Wireless, and Microsoft
- Operational knowledge of Access, Excel and scripting methods and processes
- Exceptional written and oral communication skills
- Exceptional documentation skills
- Ability to work independently to identify and problem solve a multitude of technical tasks
- Skills to develop and train users on proper network procedures and applications
- Ability to write clear and accurate documentation for both customers and technical staff
- Ability to follow written documentation and oral direction
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Exceptional customer service orientation
- Two (2) years of managing enterprise network level software
- Two (2) years of experience in working with PC's and peripherals in an enterprise network
Desired Qualifications
- Associates Degree in Computer Science or related field preferred
- Two (2) years of managing enterprise network level software preferred
- Two (2) years of experience in working with PC's and peripherals in an enterprise network preferred
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