060 - Food City Customer Service Manager - Nogales
On-siteNogales, Arizona, United States
Job Summary
Direct front-end grocery store operations by managing the customer service counter, operating cash registers, and directing cashier/clerk teams to ensure accurate purchases and outstanding service. Engage customers with greetings and product information while enforcing store rules, health department policies, and safety guidelines across all team members. Lead departmental efforts including ordering, merchandising shelves and displays for groceries, dairy, liquor, and frozen foods; select and train new team members; and serve as a role model, coach, and performance evaluator. Ensure compliance with weights and measures requirements and maintain a safe, professional environment. Must be 18 years of age (21 for alcohol service).
Required Qualifications
- Must be 18 years of age
- Must be 21 years of age for any position that serves alcohol
- A responsible, friendly person
- Can safely work in a fast-paced environment
- Can provide excellent customer service
- Must be able to lift 50 lbs
- Must be able to stand
- Must be able to sit
- Must be able to push
- Must be able to use a keyboard
- Must be able to use a telephone
- Must be able to walk
- Must be able to bend
- Must be able to observe and enforce all store rules and company policies
- Must be able to ensure compliance with all health department and weights and measures department policies and requirements
- Must be able to ensure company safety guidelines are being followed by all team members
Desired Qualifications
- Must be able to engage with customers through smiles and greetings
- Must be able to offer product information
- Must be able to always provide a genuine thank you
- Must be able to create a store environment members want to work in
- Must be able to create a store environment customers want to shop in
- Must be able to operate a cash register
- Must be able to man the store's customer service counter
- Must be able to direct all operations on the front end of the grocery store
- Must be able to work directly with courtesy clerks and cashier/clerks
- Must be able to ensure team professionalism, productivity and outstanding customer service
- Must be able to help to select and train new team members
- Must be able to serve as the leader of his/her department
- Must be able to be an excellent role model
- Must be able to coach
- Must be able to evaluate performance
- Must be able to train
- Must be able to order and merchandise the general department (grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases and displays)
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