000400 - Call Center - Phone & Schedule Specialist
On-site · Mesa, Arizona, United States
Mesa, Arizona, United StatesOn-siteFull TimeEntry LevelHigh School Or EquivalentEnterprise
Type
Full Time
Level
Entry Level
Education
High School Or Equivalent
Company size
Enterprise
Job Summary
Phone & Schedule Specialist is responsible for key communication to callers, works collaboratively with office personnel, gathers caller information, handles calls according to policy, and performs various administrative duties related to patient scheduling and data management.
Required Qualifications
- High School diploma or GED
- 2 years’ experience as telephone receptionist/customer service representative in a clinical or healthcare organization
Desired Qualifications
- Medical assistant degree, diploma, or certificate strongly preferred
- Broad understanding of clinical operations and front office
- Advanced computer skills in MS Office Suite, NextGen, Centricity, Medical Management, MS4, Practice Plus, Athenahealth and other applications/systems
- Detail-oriented with excellent follow-up
- Excellent planning skills with the ability to define, analyze and resolve issues quickly and accurately
- Intelligent, self-confident, practical thinker with sound judgment
- Extremely strong organizational and communication skills
- Ability to develop both tactical and strategic solutions to business challenges
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