What Companies Are in the Consumer Services Field?

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The major consumer services employers, by category:

Retail (largest segment)

Walmart (~1.6M US employees)
Amazon Retail + Customer Service (~700K US)
Target (~440K)
Home Depot (~470K)
Lowe's (~340K)
Costco (~210K US)
Kroger (~430K)

Food service

McDonald's (~200K corporate + franchise)
Starbucks (~250K US)
Yum! Brands (KFC, Pizza Hut, Taco Bell)
Chipotle (~110K)
Domino's (~14K corporate + franchise)
Subway (franchise model, large but distributed)

Hospitality

Marriott (~140K US)
Hilton (~80K US)
MGM Resorts
Hyatt
Disney Resorts (also tied to entertainment)

Specialty retail / personal care

Best Buy (~80K)
Sephora (~10K US)
Ulta (~25K)
Macy's (~80K)

Tech companies with large customer service operations

Apple (Apple Stores ~70K + AppleCare)
Amazon Customer Service
Netflix Customer Service
Spotify Support
Airbnb (host support, guest support)
Uber Driver Support, Customer Support

Telecom and utilities customer service

AT&T
Verizon
T-Mobile
Comcast
Dish Network

SaaS B2B companies with growing CS teams

Salesforce (Customer Success org)
HubSpot
Zendesk
Atlassian
ServiceNow

How to find roles at these companies

Most have public careers pages.
Sorce indexes job postings from all major consumer services employers.

What roles look like

Frontline: in-store associate, host, customer support agent. $25-35K base.
Mid-level: store manager, support team lead, hospitality supervisor. $40-70K.
Senior: customer success manager, regional ops manager, support architect. $80-150K.
Leadership: VP of Customer Success, GM of Operations. $150K-300K+.

The bigger pattern

Consumer services is the largest single employment category in the US. Massive variance in comp and growth depending on the specific role.

Sorce auto-applies to 5M+ open jobs, including roles at every company on this list. Free swipes every day.

For more: how many jobs are available in consumer services, white collar jobs examples, highest paying jobs.

Frequently Asked Questions

Is Amazon a consumer services company?

Partially. Amazon Retail and Amazon Customer Service teams are consumer services; AWS isn't.

Are tech companies in consumer services?

Yes, any tech company with B2C or large customer support operations. Apple, Netflix, Spotify, Airbnb, Uber, etc.

What's the largest consumer services employer?

Walmart, with ~1.6M US employees. Amazon is second.

Are healthcare companies in consumer services?

Some, pharmacies (CVS, Walgreens), retail clinics, fitness chains. Hospital networks are typically classified separately as healthcare.